Faqs

Ordering & Shipping

How long does it take to process and deliver my order?

Delivery timelines are as follows:

  • Delhi NCR: Within 2 business days
  • Outside Delhi: Within 3–4 business days

How can I check my delivery station?

You can either email us at our delivery support email or directly call our company helpline +91 9599090603 for delivery station updates.

Do you ship internationally?

No, A&T Services Inc does not provide international shipping.

How are shipping charges calculated?

Shipping charges are calculated at checkout based on delivery address and product weight/size.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track it on the courier partner’s website.

What should I do if I haven’t received my order?

If you haven’t received your order within the promised delivery period after dispatch, please contact us at +91 9599090603 with your order details. We’ll help resolve it immediately.

Returns & Replacements

What is your return/replacement policy?

We offer a 10 Days Replacement Guarantee. If your product is defective, damaged, or missing parts/accessories, you can request a replacement within 10 days of delivery.

What items are not eligible for replacement/return?

Returns will not be accepted for:

  • Customized or personalized items
  • Items used or not in their original condition
  • Products missing original packaging or accessories

How do I initiate a return or replacement?

Contact us at support@antservicesmail.com or call +91 9599090603 with your order details. Once approved, we’ll guide you on how to return the item.

What happens after I return my product?

Once we receive and inspect the item, we’ll process the replacement or initiate a refund (if applicable).

Refund Policy

How will refunds be processed?

Refunds are made using the same payment method used during purchase.

Are shipping costs refunded?

Original shipping costs are not refunded, except in cases where the error was from our side.

Do you charge restocking fees?

In certain cases, a restocking fee may apply for returned products.

How long will it take to receive my refund?

Refunds are generally processed within a reasonable time after we receive and verify the returned product.

Warranty Policy

What is the warranty period?

All products come with a 1 Year Warranty, with options for extended warranty on select products.

What does the warranty cover?

The warranty covers:

  • Defects in materials and workmanship
  • Hardware issues
  • Included accessories

What is not covered under warranty?

The warranty does not cover:

  • Third-party accessories
  • Software issues
  • Normal wear and tear
  • External damage, liquid damage, or misuse
  • Unauthorized repairs or modifications

How do I claim warranty service?

Contact support@antservicesmail.com or call +91 9599090603 with proof of purchase and product details. Our support team will guide you through the process.

Privacy & Data

What data does A&T Services Inc collect?

We collect:

  • Contact details (name, address, phone, email)
  • Order & usage data
  • Data from third-party services (if used)
  • Browser and device information

How do you use my data?

We use your data for:

  • Processing and delivering orders
  • Customer support and communication
  • Improving our products and services
  • Legal and security compliance

Do you use cookies or tracking?

Yes, we use cookies and tracking tools to enhance user experience, analyze traffic, and improve services.

Do you collect data from children?

We do not knowingly collect data from individuals under 18 years of age.

How long do you keep my data?

Data is retained as long as necessary for business operations, compliance with law, or customer service.

Do you share my data with third parties?

We only share your data with trusted service providers (like delivery partners) when necessary. We do not sell personal data.

General Questions

What should I do if I receive a defective or incorrect product?

Contact us immediately at support@antservicesmail.com or +91 9599090603 with your order number. We’ll arrange for a replacement.

Do you offer buyback or trade-in services?

No, A&T Services Inc does not offer buyback or trade-in options.

How often do policies change, and how will I be notified?

Policies may be updated periodically. Any changes will be posted on our website and become effective immediately. We recommend reviewing policies regularly.

Customer Support

Ways to Contact us

Phone: +91 9599090603

Email: support@antservicesmail.com

Support Hours: Monday–Saturday, 10 AM – 7 PM